Got a question about events here at Brockholes? There’s a good chance you’ll find the information you’re after below as we answer our most frequently asked questions about events and bookings...
Do I need to book?
Do you send out tickets through the post?
No, in order to keep our event costs as low as possible, we do not send out paper tickets through the post.
If you book your tickets online, you will receive email confirmation and an e-ticket from Skiddle, our online booking agent.
Do ensure that you enter your email address into the online booking system correctly, if you don't, you won't receive an email confirmation or e-ticket! There is also the option to receive a text confirmation if you book online.
If you book in person in The Nest Gift Shop, we will give you a till receipt for your payment, just bring this along to the event with you.
I have booked online, but haven't received any confirmation?
What time does the event start?
The start time is detailed on our events calendar. Our Event Leader will be at the meeting point 5 -10 minutes before the event is due to start.
Please make sure that you give yourself enough time to get to Brockholes and walk to the meeting point ready for the advertised start time.
Driving directions and public transport information can be found here. Directions
Brockholes is located just off Junction 31 of the M6. You can check live traffic updates for the M6 here.
Where do I go when I get to Brockholes?
Our events calendar gives you details of the meeting point for the event so please check this.
The Welcome Centre, Activity Room and Meadow Lake Suite are all located on our floating Visitor Village.
If you have booked advanced pond dipping tickets, you can just head straight to the pond dipping tanks located near The Lookout.
What happens if the weather is bad?
The majority of events at Brockholes go ahead whatever the weather! We are a nature reserve and advise you to come dressed for the weather conditions wearing sturdy footwear for outdoor events or if you intend to explore the reserve.
We always plan for bad weather and may alter an event slightly to take weather conditions into account, for example altering our route or spending more time inside on very wet days.
We may take the decision to cancel an event due to severe weather conditions or if severe conditions are forecast. If WE take the decision to cancel the event, you will be issued with a full refund.
How will I find out if an event has been cancelled?
If you have booked your tickets online, you will receive an automatic cancellation email from Skiddle advising you that the event has been cancelled. It will provide you with a reason for the cancellation plus details on how your refund will be processed.
Check our website, Facebook and Twitter accounts for the most up to date information before setting off to Brockholes.
Please note that in times of severe weather our staff may not be in the office or able to answer the phone.
Do you provide refunds?
Yes, if WE take the decision to cancel an event.
If you booked online, Skiddle will automatically process your refund and you don’t need to take any action. If you book in person in The Nest, you will need to contact us to arrange for a refund to be processed.
We do not provide refunds if you find yourself unable to attend an event due to unforeseen circumstances.
I have booked for an event but I am running late. What can I do?
The event will start at the advertised start time. If you arrive late you will be able to join the session and participate in the remainder of the event or activity. Please note that many of our activities and events take place across the reserve, so the group may have moved on and left the advertised meeting point by the time you arrive. In this situation please report to the Welcome Centre where we will be able to locate the group and/or leader for you and direct you to a suitable point to meet with the rest of the group.
We do not issue refunds if you miss some or all of an event due to a late arrival.
I would love to hold an event at Brockholes. How do I go about this?
If you are thinking about Brockholes as a venue for an event that would be open to the public or would like to work with us Brockholes, email Sarah our Events Manager at firstname.lastname@example.org with details, even if it is only at the "ideas" stage!
Are you looking for event suppliers/contractors?
Yes! We are always on the lookout for new and exciting event contractors and suppliers! We would love to hear from you! Just drop us a line at email@example.com with full details of what you do.
At present we are particularly looking for:
- Woodland crafts people (including wood turners, carvers and talented people who make items from wood!)
- People with a "bee" connection - people who supply honey or items made from honey or bees wax, artists, crafts etc.