Event FAQs

Event FAQs

Got a question about events here at Brockholes? There’s a good chance you’ll find the information you’re after below as we answer our most frequently asked questions about events and bookings...

General event FAQs

Do I need to book?

Yes, for most of our events. Our Events Calendar will tell you whether advanced booking is required or not. Payment is taken on booking.

Events Calendar

How do I book an event?

  • Online via our website, through Eventbrite or on our Facebook page
  • If there are still spaces available on the day of an event, the remaining tickets will go on sale from the Welcome Centre, on our floating Visitor Village from 10.00am, at a slightly higher price.

Please note that our cheapest tickets are only available online.

Do you send out tickets through the post?

No, in order to keep our event costs as low as possible, we do not send out paper tickets through the post.

If you book your tickets online, you will receive email confirmation and an e-ticket from Eventbrite, our online booking agent.

Do ensure that you enter your email address into the online booking system correctly, if you don't, you won't receive an email confirmation or e-ticket! 

Your booking confirmation will contain important information such as where to meet, so please do read it through before the event. 

 

I have booked online, but haven't received any confirmation?

Check your spam/junk folder. The email will come from Eventbrite, our online booking agent and not from us at Brockholes.

If you still can't find anything, please send us an email to brockholes@lancswt.org.uk and we can check the status of your booking. 

What time does the event start?

The start time and meeting point is detailed on our events calendar. Our Event Leader will be at the meeting point 5 -10 minutes before the event is due to start.

Please make sure that you give yourself enough time to get to Brockholes, park up and then walk to the meeting point ready for the advertised start time.

Driving directions and public transport information can be found here. Directions

Brockholes is located just off Junction 31 of the M6. You can check live traffic updates for the M6 here.

Where do I go when I get to Brockholes?

Our events calendar gives you details of the meeting point for the event so please check this.

You can view a map of the reserve here.

The Welcome Centre, Activity Room and Meadow Lake Suite are all located on our floating Visitor Village.

If you have booked pond dipping tickets, the meeting point is  the pond dipping tanks located near The Lookout. This is signposted from the Visitor Village. 

What happens if the weather is bad?

The majority of events at Brockholes go ahead whatever the weather! We are a nature reserve and advise you to come dressed for the weather conditions wearing sturdy footwear for outdoor events or if you intend to explore the reserve.

We always plan for bad weather and may alter an event slightly to take weather conditions into account, for example altering our route or spending more time inside on very wet days.

We may take the decision to cancel a planned event due to severe weather conditions or if severe conditions are forecast. If WE take the decision to cancel the event, you will be issued with a full refund.

We may take the decision to stop an event that has started due to weather conditions e.g. for thunder and lightning, or torrential rain.

How will I find out if an event has been cancelled?

If you have booked your tickets online, you will receive an automatic cancellation email from Eventbrite (our booking agent) advising you that the event has been cancelled. It will provide you with a reason for the cancellation plus details on how your refund will be processed.

Check our website, Facebook and Twitter accounts for the most up to date information before setting off to Brockholes.

Please note that in times of severe weather our staff may not be in the office or able to answer the phone.

Do you provide refunds?

Yes, if WE take the decision to cancel an event. In this case Eventbrite will automatically process your refund and you don’t need to take any action. 

We do not provide refunds if you find yourself unable to attend an event due to unforeseen circumstances.

If you can no longer attend an event or have booked the wrong date or time slot, you can transfer your tickets, free of charge, to any available event by following the instructions here. Please note that transfers must be completed at least 24 hours before the event starts. 

 

I have booked for an event but I am running late. What can I do?

The event will start at the advertised start time. If you arrive late you will be able to join the session and participate in the remainder of the event or activity.

Please note that many of our activities and events take place across the reserve, so the group may have moved on and left the advertised meeting point by the time you arrive.

In this situation please report to the Welcome Centre where we will be able to locate the group and/or leader for you and direct you to a suitable point to meet with the rest of the group.

We do not issue refunds if you miss some or all of an event due to a late arrival.

I would love to hold an event at Brockholes. How do I go about this?

If you are thinking about Brockholes as a venue for an event that would be open to the public or would like to work with us Brockholes, email brockholes@lancswt.org.uk with details, even if it is only at the "ideas" stage!

If you are looking to host a private function at Brockholes such as a wedding, conference, private party or other private function, have a look here.

Are you looking for event suppliers/contractors?

Yes! We are always on the lookout for new and exciting event contractors and suppliers! We would love to hear from you! Just drop us a line at brockholes@lancswt.org.uk with full details of what you do.